Customer Support
Dedicated agents who work in your helpdesk, know your products and speak to customers in English, German, French, Italian, Spanish and other European languages. Every plan is fully managed: team lead, quality checks and reporting included.
From $1,500 / agent / month · live in as little as 2 weeks
| Essential | Professional | Premium | |
|---|---|---|---|
| Per dedicated agent / month | $1,500 | $2,200 | $2,900 |
| Languages | English | One European language, fluent (C1 or native) | Two or more languages, or US hours |
| Channels | Email, chat | Email, chat, phone, social, messengers | All channels, plus complex cases: commission questions, returns, escalations |
| Management | Team lead, quality checks, monthly report | Plus weekly reporting and KPIs | Plus a monthly review with you and knowledge base ownership |
All plans: full-time dedicated agent · your helpdesk: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout or any other · one-time onboarding $1,000 · 3-month minimum, then month to month · scale by up to 7 agents in a week.
Agents work from the UK, Poland, Hungary, Austria and Germany, fluent at C1 level or native, in your time zone or US hours.
Workload agreed per channel, in line with industry benchmarks, so quality never drops.
Live in as little as 2 weeks for standard set-ups; longer if agents need deep training in your systems or compensation plan.
Teams from 1 agent to 200, scaled to each client.
Yes. Start with one and add more as volume grows.
We do. Every plan includes a team lead, quality checks and reporting. You set the standards; we make sure they're met.
Yes, on the Premium plan.
Thirty minutes with Natalia Keilty, Managing Director. No sales deck.
or email natalia@atlantic-link.consulting